Terms and Conditions
BOOKING POLICY
Making reservations in advance is essential to guarantee your tour on the date you want to travel. Classic Canadian Tours recommends that reservations be made at least six months in advance to guarantee space availability.
Our $500 Reservation Offer: A $500 deposit fee, is made to guarantee your Expedition seats, with the remaining balance due 30 days following booking for one-day tours. For multi-day tours, after the $500 deposit, the remaining balance will be split into two payments due approximately 180 days and 90 days prior to departure. A separate email with an invoice will be sent shortly after making your $500 seat reservation booking and will include your upcoming payment dates. Once your deposit is received the total price of your booking is guaranteed.
For bookings 90 days prior to departure full payment is required at the time of booking. For example, a reservation made on September 1st for a tour occurring on November 1st is within 90 days of the Expedition date, and must be paid in full.
Classic Canadian Tours reserves the right to decline, or to require a traveler to withdraw from the tour when it is determined by Classic Canadian Tours in its sole discretion, to be in the best interest of the participant's health and safety.
If there are any changes to your details that may affect your booking or order it is your responsibility to inform Classic Canadian Tours by contacting info@classiccanadiantours.com
PRICING POLICY
One-day tour packages are all inclusive packages, featuring flights, ground transportation, tour fees, guide fees, meals, beverages and gratuities.
Multi-day tour packages vary by destination, featuring accommodations, ground transportation, tour fees, and guide fees. Flights, meals, and gratuities may or may not be included. Please refer to the tour website for specifics on what is included for the destination.
All prices are quoted in Canadian dollars unless stated otherwise and do not include applicable taxes or added fees.
Acceptable forms of payment: all major credit cards, electronic fund transfer, e-transfer, or cheque.
RISKS AND LIABILITIES FOR ALL OPERATIONS
To ensure the safety, comfort and enjoyment of our guests we may be required to make suitable program changes as a result of unfavorable weather conditions.
Classic Canadian Tours cannot guarantee in any way that wildlife will be present in any quantity or at any time during the tour.
Classic Canadian Tours cannot be held responsible for missed connections, incorrect check-in times, improper documentation and/or lost, stolen or damaged luggage.
Classic Canadian Tours cannot be held responsible for any costs incurred as a result of airline schedule changes.
Classic Canadian Tours shall not be liable for any loss or damage resulting from insufficient passport, visa or other documentation.
We strongly encourage travelers to purchase a travel insurance package through their provider of choice at time of booking to maximize individual insurance benefits. We strongly encourage travelers to purchase medical, emergency evacuation, trip cancellation and interruption insurance through the provider of their choice.
Each traveler is required to complete a Classic Canadian Tours Waiver form prior to their tour. If traveling with children, a Parental Release must be signed for each child.
CANCELLATION AND REFUND POLICY
Money that is paid is non-refundable unless stated otherwise.
Adventure travel is in high demand and books to full capacity every year. Classic Canadian Tours maintains a short notice wait-list and will make every effort to utilize all seats on a tour. If a traveler cancels a tour, Classic Canadian Tours will attempt to find a replacement to fill the seat. If a replacement is found, the traveler who cancelled can either transfer their deposit to another available tour or keep the credit on file for a future tour.
If the traveler would like to transfer their booking to another person, provided that the transferee meets the requirements of travel and is at least 18 years of age, such a transfer is permitted at no charge. The traveler or agent/wholesaler is responsible for advising Classic Canadian Tours of transfer requests to info@classiccanadiantours.com. Transfers cannot be completed within 7 days of the travel date.
If Classic Canadian Tours cannot find a replacement to fill the seat: Cancellations that occur 90 days and more prior to the tour date result in a forfeit deposit, 89 days and less total trip price is forfeited.
Although it has never happened before, we reserve the right to cancel a tour up to thirty (30) days prior to the booking start date. If we must cancel, a full refund will be made. If this occurs, we will endeavor to meet your needs with another tour at the earliest possible date.
Flights are provided through a third-party airline and are not provided by Classic Canadian Tours directly. Classic Canadian Tours shall not be liable or responsible for any flight cancellation by the airline, or for any disruption or delays in the flight schedule.
FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions, Classic Canadian Tours does not accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss from, force majeure. In these Terms and Conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include acts of God, labor disputes, strikes, lockouts, the inability of a third party to provide services, fires, war, national emergency, storms, floods, inclement weather conditions, mechanical breakdowns, fuel shortages, pandemics, or orders of any governmental body that result in an interruption, delay or cancellation of your booking.
Classic Canadian Tours shall have no liability to you in the event of a Force Majeure Event, except that, if there is a Force Majeure Event that results in the cancellation of your booking prior to its commencement, Gold Star Canadian Tours will either work with you to reschedule, or will issue you a refund. Gold Star Canadian Tours and will not be responsible for additional expenses or arrangements incurred by you, including accommodation, transportation, travel visas and/or vaccinations.
USE OF PERSONAL INFORMATION
All personal information supplied will remain within our organization and will not be shared with any external entity unless prior permission is given. Your personal information not be sold, distributed or published in any manner whatsoever.
DATA COLLECTION, MARKETING COMMUNICATIONS, USE OF LIKENESS, AND TRAFFIC ANALYSIS
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By completing your booking via the website, you also consent to receive email communications including but not limited to information related to your upcoming tour, important updates, promotional offers, newsletters, and other marketing content. You may opt out of marketing emails at any time by clicking the "unsubscribe" link on our emails.
Photographs, video recordings, and other media that could include your image, voice, or likeness may be taken during your trip with us by our marketing team at any given time. These media assets may be used in the production of, but not limited to, brochures, social media content, websites, advertisements, and other marketing materials as we see fit, without compensation or further notice.